Customer ID: firstname.lastname@example.org
Account Number: 11948963
Dear Ace K Walker,
Thank you for requesting a Return Merchandise Authorization (RMA) number from Newegg.com.
Your RMA number is valid for 14 days, and will expire on 8/13/2010.
Please print this page and enclose the top half with the item(s) you are returning.
Please remember to cut out the included RMA Identification Label and firmly tape it to the outside of the shipping box with clear tape. It is important to attach this label to ensure that your RMA is processed in a timely manner.
Failure to tape the RMA Identification Label to the shipping box may result in a processing delay. The RMA ID Label is for Newegg internal use and is not a valid UPS or FedEx Shipping Label.
NEWEGG MUST RECEIVE THE ITEM(S) YOU ARE RETURNING BEFORE A REFUND OR REPLACEMENT IS SENT.
RMA Item List:
Cut along the line below and firmly tape the RMA Identification Label to the outside of the shipping box with clear tape.
Please send the item(s) to:
9997 E. Rose Hills Rd.,
Whittier, CA, 90601, USA
To check the status of your RMA, please click here.
If you are requesting (and are entitled to) a replacement, the item(s) will ship back to you via: UPS 3 DAYS. Note: APO/FPO ship-to locations will ship via USPS.
If you are requesting a refund (if applicable), the refund will be credited back to your original payment method.
If you have any questions, please use our LiveChat function or visit our Contact Us Page.
Your Newegg.com Customer Service Team
Additional RMA Notes
Please note that you may be charged for any missing parts or accessories, (i.e., cables, manuals, driver disc, etc.). You must return the item in its entirety, including retail packaging. Whatever you originally received in your order is what must be returned to Newegg.com.
Please be advised that obtaining an RMA number does not extend your Return Policy replacement or refund period. For example, the 30-day refund period will end on the 30th day from your original invoice date, regardless of the RMA issue/expiration date.
Lastly, if your RMA type is repair/replacement and the item(s) is not in stock when the RMA is received and processed, the out-of-stock merchandise will be refunded back to you for the product's current market value. Unfortunately, some situations are beyond our control. We cannot regulate item availability for all products in our inventory, nor can we guarantee restocking dates, as delivery times are estimates. The reason we choose to refund our customers for out-of-stock items is because we do not want to delay an RMA's resolution. At this time, we do not offer RMA exchanges for out-of-stock items. Refunds will be issued back to the original source of payment.